The Gherkin, London - Tuesday 20th March 2018

As the importance of international business grows, developing language skills helps to unite globally dispersed, multicultural teams, enhancing employee engagement, collaboration and productivity. The language proficiency of your workforce is crucial to grow the business and maximise customer loyalty.

Discover how to improve communications with your global customers over Breakfast at the Gherkin, courtesy of Rosetta Stone. Joining in our discussion with HR and other senior learning and development professionals is Matt Hulett, Language President at Rosetta Stone.

Rosetta Stone will share the learning from a case study on the PPHE Hotel Group, which owns, leases, develops, operates and franchises contemporary and lifestyle hotels in major gateway cities and resort destinations through the Park Plaza Hotels® & Resorts and art'otel brands. The Group launched the Rosetta Stone® program as part of its ongoing commitment to be an employer of choice within the hospitality sector and is designed to support language development to enhance the customer satisfaction, employee engagement, development and retention.

This event highlights challenges PPHE Hotel Group faced, solutions developed in response, and the impact of employee language training on guest service. Investing in language training addressed several important areas identified by PPHE Hotel Group, including:

* Engagement and guest satisfaction
* Employee retention and talent development
* Internal transfers across regions

We hope everyone has a chance to network, take part in the discussion, and explore why language proficiency matters to global customers.


Agenda

  • 08.00 Registration, refreshments and networking
  • 08.30 Welcome and introduction
    Matt Hulett, Language President, Rosetta Stone
  • 08.50 The PPHE Hotel Group: Investing in the Guest Experience
    Huw Carter, Language Learning Technology Consultant, Rosetta Stone
  • 09.40 Open discussion and shared experiences
  • 10.45 Close

Speakers: Featuring:
Matt Hulett
Language President
Rosetta Stone
Huw Carter
Language Learning Technology Consultant, Rosetta Stone
 

I'm interested, but can't attend this briefing

* In order to discuss the benefits of language training, we need to gain your permission for Rosetta Stone to be in contact with you. So to confirm your consent, please tick the opt-in box above before clicking the submit button to express your interest.

Please note that should you wish to opt-out of subsequent communications from Rosetta Stone, you can do so at any time by emailing lfonseca@rosettastone.com