As the importance of international business grows, developing language skills helps to unite globally dispersed, multicultural teams, enhancing employee engagement, collaboration and productivity. The language proficiency of your workforce is crucial to grow the business and maximise customer loyalty.
Discover how to improve communications with your global customers over Breakfast at the Gherkin, courtesy of Rosetta Stone. Joining in our discussion with HR and other senior learning and development professionals is Matt Hulett, Language President at Rosetta Stone.
Rosetta Stone will share the learning from a case study on the PPHE Hotel Group, which owns, leases, develops, operates and franchises contemporary and lifestyle hotels in major gateway cities and resort destinations through the Park Plaza Hotels® & Resorts and art'otel brands. The Group launched the Rosetta Stone® program as part of its ongoing commitment to be an employer of choice within the hospitality sector and is designed to support language development to enhance the customer satisfaction, employee engagement, development and retention.
This event highlights challenges PPHE Hotel Group faced, solutions developed in response, and the impact of employee language training on guest service. Investing in language training addressed several important areas identified by PPHE Hotel Group, including:
* Engagement and guest satisfaction
* Employee retention and talent development
* Internal transfers across regions
We hope everyone has a chance to network, take part in the discussion, and explore why language proficiency matters to global customers.
Language Learning Technology Consultant, Rosetta Stone
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